Options that can be implemented in cases where a phone does not answer, is busy, the person who usually answers that extension is out of the office, etc. finally leaving the user the possibility to leave a message on the answering machine to be contacted later. Finally, the phone number list and more “pleasant” the listing of options is and the more quickly the desired information is accessed, the greater the customer satisfaction. In fact, the well-designed and spoken IVRs save a lot of time and money for callers, since the customer calls only one number and is addressed by the responder even phone number list remote locations, without incurring (usually) additional costs or wasting time in retrieval. of several numbers or to call left and right in order to obtain the requested information. When the switchboard answers the calls for you, are you sure you want to leave the message the caller receives to chance?
When configuring the switchboard it is possible to specify the text of the responder message that will be transmitted to your (potential) customers, suppliers and partners when they call. If on the one hand the IVR system gives a professional image to the company, phone number list if it were a small family business, on the other phone number list hand it is essential to customize the automatic responses of the switchboard according to the situations (closed / open offices / call routing options / any phone number list messages while waiting or courtesy music etc.). Check for yourself, by clicking on the two images on the right, respectively, the difference between a professional message and a “homemade” one and imagine the same type of “presentation” integrated in a tree IVR with multiple levels. With a "do it yourself" message,
Today we will see together how to best organize your IVR messages without driving your customers crazy. First of all, it is always useful to try to limit your service options as much as possible. In fact, the caller does not want to hear them all listed, especially when phone number list of them may be omitted. Instead of starting by listing myriad sections, try to focus only on the 3 most important ones to which you will eventually hook the other available options. Always keep in mind the rule of 3: customers usually get frustrated after listening to more than 3 extensions and get bored if they phone number list to navigate through more than 3 sub-levels ... So here are 3 short tips to always keep in mind: 1. The first option proposed must be the one most requested by your customers. Your goal is to get a large number of customers who reach their goal quickly, saving time. 2.